Archives For J.D. Power

Photo credit: Chrysler.

Photo credit: Chrysler.

Why is the world going mobile?

Because more often than not, smartphones are better at a diverse collection of functions than some other single device is at one of its core features.

Take navigation for example. In a recent J.D. Power study, they found consumers were increasingly unhappy with the systems built into their cars.

Almost half the people downloaded a nav app onto their phones to supplement their in-car counterparts.

Moreover, drivers say they will not purchase a car with nav again. And really, why should they when the nav on their handheld is so effective?

Whether you need directions, security or entertainment, the solution increasingly seems to be right in our hands.

Read more about the mobile revolution and nav stinking from here.


The Toyota Corolla.Credit: Wikipedia.

The Toyota Corolla.
Credit: Wikipedia.

Forbes has a new report out on the 10 most reliable cars.

They note the Tundra was Motor Trend’s ’08 Truck of the Year, and also won J.D. Power’s award for most reliable pickup after three years of ownership. But according to CarMD, it’s in the shop more than most vehicles and the repairs are expensive.

Believe it or not, the same assessment applies to an older Honda Civic.

Given the economy and the overall improved quality of cars in general, buying used is a smart idea, but you still have to do the research and be selective.

But in the end, a used car can be a great value. And moreover, no new car warranties to worry about in terms of adding aftermarket gear from your favorite car security company!

Check out some of the cars that made CarMD’s “Top Ten most reliable” list:

1.  2010 Toyota Corolla

2.  2008 Toyota Yaris

3.  2009 Honda Pilot

4.  2009 Honda Accord

5.  2010 Subaru Forester

See the whole list over at Yahoo and also check out Forbes’ related story: 13 New Cars to Avoid.

A closely-watched new report by J.D. Power and Associates says that even though the quality of new vehicles has hit an all-time high, consumers are growing extremely aggravated by confusing in-car tech and “infotainment” products.

Ugh, it’s fine to complain about the tech, but how scarey is it that we’re complaining about the TVs in our cars?

— Get’s full report here or MSN Auto Blog’s here.

The J.D. Power study emphasized that “there are year-over-year gains in most areas of initial quality, with one notable exception — audio, entertainment and navigation problems have increased by 8 percent from 2011.” It said: “This continues a recent trend, as problems in this category have increased by 45 percent since 2006 while other categories have improved by 24 percent, on average.”

Hands-free phone systems ranked very high among complaints from drivers — with voice recognition problems getting the lion’s share of the gripes, according to the report.

A lot of those problems are just consumers figuring our what the heck is going on.

The mind-boggling (and once rare) hands-free systems are suddenly growing to be very common in new vehicles and buyers are just thrown into the deep end when it comes to figuring out the new tech, according to Dave Sargent, J.D. Power’s VP of Vehicle Research in the Global Auto Ops Division.

No matter what led to the disconnect — drivers seem to be screaming in the survey: Educate me better on my in-car tech, or take a different direction!

Read the full results of the report here.